Frequently asked questions
Do any of your products use batteries or electronics?
No. Every item in the catalog is non-electronic: knit garments, frames, rails and seats. There are no batteries, motors or other powered parts.
How do I choose a size for a sleeve, wrap or belt?
Product pages describe each garment by what the photo shows. Exact sizing details are confirmed at fulfillment, so contact customer service before ordering if you need a specific fit.
Does the walker, rollator or cane adjust?
The photos show adjustment holes on the cane and the walker legs. Details confirmed at fulfillment cover the adjustment options for each item.
Do the bath items need to be drilled into the wall?
The tub rail has a screw clamp base shown in its photo. For installation and fit information on any bath item, contact customer service; details are confirmed at fulfillment.
What are the weight limits?
We do not list weight limits on the product pages. Details are confirmed at fulfillment, so please contact customer service before ordering if this matters for the person who will use the item.
Do your pages make health claims?
No. We describe what each item is and what it looks like. Products are designed for everyday comfort and support, and we make no health claims about them.
How should I wash the knit garments?
Care details are confirmed at fulfillment. Contact customer service if you would like them before you order.
How much is shipping, and how fast will my order arrive?
Free shipping on every order, with no shipping fee and no handling fee. Orders ship within 1–2 business days, and delivery typically takes 3–7 business days.
What is your refund policy?
Refunds are available within 30 days from the date you receive your order. Open and unopened products are both accepted. Return to: GlowGoods Inc, 4711 34th St. N. Suite F, St. Petersburg, FL 33714.
Is this a one-time purchase?
Yes. Every order is a one-time payment, no subscription or recurring charges.
What will appear on my card statement?
Charges appear as ElqoraVitalDeviceSourc.
Is there a limit on quantity?
Maximum 5 per item.
How do I reach customer service?
Email support@elqoravitaldevicesources.com. We are available Monday–Friday 9:00 AM–5:00 PM MT.
Who can buy from this site?
Purchases are open to customers in the United States who are 18 or older.
Need more help? Contact us.